Delivery and Pickup

Delivery

We deliver every day. Same-day or next-day delivery is available for mattresses, box springs, and certain bed models, subject to availability. Standard delivery time is 2 to 10 business days. You can also schedule delivery according to your needs and our availability. Deliveries take place between 8 a.m. and 8 p.m. You will be contacted by phone or email to confirm the scheduled delivery date for your order.

Estimated delivery dates shown on product pages or elsewhere on the site are approximate. We will notify you of any change as soon as possible.

After delivery, we invite you to inspect your merchandise and report any apparent damage within 48 hours, as described in the "Damaged or Defective Items" section below. This time frame applies to apparent transport damage and does not affect your rights under the legal warranty.

At the time of delivery, please note that our delivery personnel:

will not unpack any product;
will not install any product;
will not assemble any product.

Delivery Areas

We now deliver everywhere in Quebec. Delivery fees are calculated based on your postal code and displayed before you confirm your order.

Please note that we do not deliver outside Quebec at this time.

Our site is configured to prevent orders outside our delivery areas. If an order is nonetheless placed for an address we do not serve, we will contact you to cancel it and issue a full refund. Refunds may take 5 to 10 business days depending on your card issuer.

Delivery Fees

Doorstep delivery (outside): $29.99. Exact delivery fees are calculated based on your postal code and displayed before you confirm your order.

For purchases of $499 or more (before taxes), Redumax offers free local doorstep delivery.

Doorstep Delivery

Redumax places the product outside, at the main entrance of the residence, or inside the garage. Deliveries can be made via stairs up to and including the 3rd floor. For any higher floor, a working elevator is required.

Additional Delivery Conditions

Orders placed after 12 p.m. are processed the next business day.
Delivery fees may vary during moving season. The amount applicable to your order is the one displayed at checkout.
Incorrect address: if the delivery address provided is incorrect, additional delivery fees may apply for a new delivery attempt.
Refusal of order at delivery: if you refuse your order at the time of delivery for a reason unrelated to a defect or damage, transport fees may be charged to you.
Special instructions: you may request a specific delivery date and time or leave special instructions at checkout. We will do our best to accommodate your requests.
An adult must be present at the time of delivery. If no one is present at the agreed time, delivery fees may be charged to schedule a new date.

Changing the Delivery Address or Date

You may change the delivery address or date free of charge as long as you have not received the shipping confirmation email, which is generally sent within 24 hours of placing your order. Once this email has been received, your order is being prepared for delivery and any change will incur an additional delivery fee of $20.

To request a change, please contact us as soon as possible.

Redumax strives to respect the scheduled delivery window. Delays caused by circumstances beyond our control may nonetheless occur; we will notify you as soon as possible in such cases.

Customer Responsibilities

We recommend measuring your access points in advance to ensure the furniture you choose can be delivered (door frames, staircases, hallways, elevator). If furniture cannot be delivered due to insufficient access, a new selection is permitted. Delivery fees will apply again, along with restocking fees of up to 20% of the price paid for unopened items and up to 40% for unpacked items, corresponding to handling and reconditioning costs.

Please clear all access to your home, both inside and outside, and make sure pets are safely kept in another room.

Health and safety regulations require our delivery personnel to wear safety footwear at all times. We recommend protecting your floors before delivery. Redumax remains responsible for damage directly caused by the fault of its delivery personnel; any such damage must be reported at the time of delivery or within the following 48 hours, with supporting photos.

Supplier Delays

For reasons beyond Redumax's control, delivery of ordered items may be delayed. If this occurs, Redumax will notify you as soon as possible and arrange a new delivery date with you.

Damaged or Defective Items

Our products are covered by the legal warranty provided by the Consumer Protection Act, as well as any applicable manufacturer's warranty. A product with a covered defect will be repaired, replaced, or refunded, depending on the nature of the defect and in accordance with the law.

In the case of delivery, we ask that you report any material breakage or apparent damage within 48 hours of delivery by completing the online after-sales service form. All requests must include the invoice and photos of the damaged product. This reporting period applies to apparent transport damage; it does not limit your rights regarding defects that appear later and are covered by the legal warranty.

The warranty does not cover damage caused by misuse, accidents occurring after delivery, or installation or assembly not performed in accordance with the manufacturer's instructions.

Items Not Covered

Subject to the legal warranty and Redumax's responsibility for the fault of its delivery personnel, the following are not covered: damage to unprotected floors occurring while the customer moves furniture, scratches caused by the customer while moving furniture, and indirect inconveniences such as loss of use, wages, or time due to a delayed or rescheduled delivery.

Pickup

We do not currently offer in-store pickup. Our furniture is available by delivery only.