FREQUENTLY ASKED QUESTIONS (FAQ)

We deliver everywhere in Quebec. Exact availability is validated based on your address at the time of ordering. See our Delivery and Pickup page for full details.

Doorstep delivery is $29.99. It is free for any purchase of $499 or more (before taxes). Exact fees are calculated based on your postal code and displayed before you confirm your order.

Standard delivery time is 2 to 10 business days. Mattresses, box springs, and certain bed models can be delivered same day or next day, subject to availability. Deliveries take place between 8 a.m. and 8 p.m., every day.

No. Our delivery teams place the merchandise at your doorstep or in your garage. They do not unpack, install, or assemble products. Deliveries via stairs are possible up to and including the 3rd floor; a working elevator is required for higher floors.

Not at this time. Our furniture and mattresses are available by delivery only, within our service areas.

Yes. You can cancel free of charge within 24 hours of purchase by completing our after-sales service form. You can also change the delivery address or date free of charge as long as you have not received the shipping confirmation email; after that email, a $20 fee applies.

We accept major credit cards as well as the other payment methods displayed at checkout. All payments are processed securely; Redumax never stores your full credit card number.

All our prices are in Canadian dollars and do not include GST and QST, which are calculated at checkout. Delivery fees, if any, are clearly displayed before you confirm your order.

Report any apparent damage within 48 hours of delivery by completing our after-sales service form, along with your invoice and photos of the product. This time frame applies to transport damage and does not affect your rights under the legal warranty.

We do not accept returns for a simple change of mind. However, all our products are covered by the legal warranty provided by the Consumer Protection Act: a product with a covered defect will be repaired, replaced, or refunded, in accordance with the law. See our Return Policy for full details.

We purchase lots of items from our suppliers only when we can obtain them at an advantageous price. This approach allows us to offer savings of up to 70% compared to suggested retail prices, without compromising on quality.

During these promotions, Redumax pays an amount equivalent to the GST and QST on your behalf: a discount equal to the taxes is applied to the selling price. Taxes remain collected and remitted as required by law. These offers are valid while supplies last on identified products. Details on our Pricing and Payments page.