Return Policy

Our return policy was last updated on August 2, 2026.

We do not accept returns or exchanges for a simple change of mind. This policy applies subject to the legal warranty provided by the Consumer Protection Act, which applies to all our products. A product with a covered defect will be repaired, replaced, or refunded, depending on the nature of the defect and in accordance with the law.

To report any problem with your purchase, please follow this procedure:

If you experience a problem with your purchase, please complete our online after-sales service form as soon as possible. You must provide a detailed description of the problem, your proof of purchase, and photos. Please make sure your email address is accurate before submitting the form. Please allow three business days for a response to your request.

The time limits for claims are as follows:

The buyer has 48 hours following delivery to report any apparent material damage to the merchandise by completing the after-sales service form. All requests must include the original invoice and photos of the product in order to move the file forward. This reporting period applies to apparent transport damage; it does not limit your rights regarding defects that appear later and are covered by the legal warranty.

Please note that the warranty does not cover damage caused by misuse, accidents occurring after delivery, your environment, or installation or assembly not performed in accordance with the manufacturer's instructions.

For sofas and armchairs, fabric damage resulting from use, normal wear, stains, or the environment is not covered. Manufacturing defects remain covered by the legal warranty.

1. Conditions

Your proof of purchase must accompany your online request.
Each request is handled on a case-by-case basis, according to the nature of the problem and in accordance with the legal warranty.
In the case of a refund, it is issued to the original payment method. If you prefer, a store credit of the same amount can be offered instead. Please note that there may be delays in receiving your refund, depending on the payment method.
In the case of an exchange, your item will be exchanged for an equivalent product of equal or greater value. If the chosen item is of greater value, the price difference must be paid before the exchange.
A technician may be sent to assess the situation or perform a repair. The technician will contact the customer within 14 days.

2. Order Cancellation

You may cancel an order free of charge within 24 hours of purchase by completing the online after-sales service form. An email approving the cancellation will be sent to the customer. Without this confirmation, the order will continue to be processed.

Once the cancellation is approved, the refund will be issued to the original payment method within 5 business days. Please note that an additional 5 to 10 business days may pass before the refund appears on your statement, depending on your card issuer.

Redumax reserves the right to cancel an online order in the event of an obvious pricing error or inventory shortage. If this occurs, you will be informed immediately and any amount paid will be fully refunded.

3. Customer Responsibilities

The customer must read and understand Redumax's terms and conditions.
It is the customer's responsibility to report apparent material damage within the indicated time frames using the online after-sales service form.
The customer must ensure that the purchased furniture is of adequate size for their access points (door frames, staircases, hallways, elevator). If furniture cannot be delivered due to insufficient access, a new selection is permitted. Delivery fees will apply again, along with restocking fees of up to 20% of the price paid for unopened items and up to 40% for unpacked items, corresponding to handling and reconditioning costs.
The customer must ensure the balance of their invoice is paid before delivery of their item.
An adult must be present at the time of delivery. If no adult can be present on the agreed date, please notify us as soon as possible. If no one is present at the time of delivery, a new delivery will need to be scheduled and delivery fees will be charged.
Delivery locations must be safe for delivery personnel. In winter, access to the home must be cleared of snow and ice.

4. Delivery Areas

We deliver everywhere in Quebec. Delivery fees are calculated based on your postal code and displayed before you confirm your order.

We do not deliver outside Quebec at this time.

Our site is configured to prevent orders outside our delivery areas. If an order is nonetheless placed for an address we do not serve, we cannot guarantee delivery. We will contact you to cancel the order and issue a full refund. Refunds may take 5 to 10 business days depending on your card issuer.

5. Changes to This Policy

We reserve the right to modify this return policy to adapt it to any legal, technological, or business changes. The current version is published at all times on our website. Any modification applies only to orders placed after it takes effect.

6. Questions

For any question, concern, or request related to this policy, please contact us by email:

Email: info@redumax.ca